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Frequently Asked Questions
Short, direct answers. Can't find your question? Message us on WhatsApp.
Where are Gacine Hotels' branches located?
Two branches in Madinah: Al Eskan on King Abdulaziz Road, and Al Salam on Al Salam Road (Al Jamawat). Maps and details are on the Branches page.
How do I book a room?
Contact the branch directly on WhatsApp or by phone, or use the “Booking Inquiry” button — it opens WhatsApp with a ready message. A booking is not confirmed until the hotel replies.
What room types are available?
Three categories at every branch: double room, twin room, and a suite with a bedroom and private sitting area.
How much do rooms cost?
Rates vary by season, room type and length of stay. Message the branch on WhatsApp and reception will send current prices and availability.
Is parking available?
Yes, both branches offer on-site parking.
Is Wi-Fi available?
Yes, Wi-Fi is available at all branches.
Is there room service?
Yes. From your room, dial 500 and your order will be delivered to you.
How do I check availability for specific dates?
Send your dates via “Booking Inquiry” or WhatsApp the branch directly; reception will confirm availability.
What are the branch phone numbers?
Al Eskan: +966 55 009 2023 · Al Salam: +966 55 009 0221 — the same numbers work for calls and WhatsApp.
Is there a guide for visiting Madinah?
Yes — the “Madinah Guide” page offers concise highlights to help you plan your visit.